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Improve Client Onboarding Using Video | Pitchy
Video solutions
Product
Clients
Resources
About us
Department
Marketing
Internal Communication
External Communication
Training
Human Resources
Sales
Customer Relationship
Digital
Industry
Real Estate
Bank & Insurance
Audit / Consulting
Telecommunications
Manufacturing
Public Service
Templates
Presentation
Snack Content
Interview
Tutorial
Teaser / Highlight reel
Intro / Outro
All templates
Features
Video capture
Video editing tool
Video styling tool
Motion design
Subtitles
Mass rendering
All features
Login
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Pitchy    Solutions    Customer Relationship video

Customer relations videos

Why should you use video in customer relations?

97% of consumers say that customer service quality is a decisive factor when choosing a brand. More vital than ever for a company’s profitability, customer relations must be able to make use of new tools and methods currently available to satisfy increasingly stringent customer expectations. Tired of too many solicitations and a lack of customisation, they’re looking for brands that offer a tailored relationship and content that’s useful to them. More than 95% of consumers say that videos help them make a decision. Video is a medium that’s considered more authentic and therefore more personalised than text content. This makes it a powerful lever that can reinvigorate customer relations. The close connection video offers are very important. When welcoming a new customer, whether it’s answering a question or simply maintaining the customer relationship, there’s no question that video will help you meet your objectives. With Pitchy, an online video editing software, companies can strengthen their customer relations strategy with video.

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Customer onboarding
FAQ
Customer reviews/Video reviews

Customer onboarding

Customer onboarding is the phase when a customer is discovering a product or service. They often expect guidance in using their item so they can get the most out of their new purchase. The brand needs to provide help, advice and tutorials to reduce the number of people who contact customer service. This is where video comes into sense.

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FAQ video

In an FAQ video, a company answers to the questions its customers or community ask most often. It can easily replace or complement a more traditional list of written FAQs. It’s a real asset that drives purchasing decisions, helps with lead nurturing and strengthens customer loyalty because the audience has a better user experience!

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Customer reviews/Video reviews

Video is the format that receives the most attention. Video customer reviews follow the same trend thanks to User Generated Video (UGV), quality content generated by the customers themselves.

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There are many other uses for this medium, like sales videos, communication videos, and videotelling videos, also known as storytelling videos.

E-book: Product presentation
Improve brand awareness, engagement and sales with video
  • ROI: 7 key benefits of video product presentations
  • Strategy: When to use a product presentation video?
  • Trends: Prerequisites and successful formats to present your product
Free download
E-book: Corporate communications
Use video to communicate more effectively with your stakeholders
  • Decoding: The challenges of corporate communications
  • Trends: Corporate communications formats and themes
  • Strategy: 5 ways to use video to reinvent your corporate communications
Free download
E-book: 12 reasons for in-house video production
Why video creation should be internalized in your business?
  • You spend too much time creating videos
  • You are now aware that video communication is key but you are missing the skills
  • You are wondering whether to produce video content in-house or outsource it
  • You are looking for the ideal solution for your current and future video needs
Free download
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More than 500 clients, more than 500 000 projects, 0 production skills
“ What we really liked about Pitchy was the concept [...] that allows us to be free, autonomous, to be able to make the amount of videos we wanted, at a completely controlled cost.
Emmanuelle Leduc, Head of Project Contributions and Deployment at BNP Paribas
“ This tool was popular among the departments because it was easy to use, enabling everyone to produce professional quality videos independently without having prior video editing skills.
Alexandre Guerfal, Deputy Head of department DECADE IGPDE
“ We choose Pitchy because it meets the criteria of simplicity and accessibility. It's a very simple tool to use.
Delphine Gloux, Project Manager & Designer / Innovation Lab at IT-CE
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